Delivery & Returns
Delivery​
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You have the option to collect in store (26 Church St, Cromer, NR27 9ES) free of charge or your order can be delivered direct to you.
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Online orders will be despatched within 5 working days of your order unless additional services have been requested.
All orders will be sent via secure, insured post. Orders over £500 qualify for free delivery. An additional fee will be charged for orders under £500 and confirmed at check out.
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If you require additional modifications to your order, please contact us before placing your order to request a quote. We can then add this to your order once purchased.
Return and refund policy​
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If you wish to return an item, we offer a 14-day returns period from your purchase date. You must notify us of your intention to return an item by emailing info@orionjewellers.com within 14 days and request a returns number. All items must be returned unworn and in their original condition, sent via trackable insured courier/post.
Special order items, bespoke items and items that have been resized or personalised cannot be returned or exchanged for refund or credit.
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All of the items available for sale via this website are pre-loved and as such may have imperfections or natural aging related flaws. They have been reconditioned by our jewellers to a high standard in keeping with their age and materials.
Our Trusted Suppliers
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